Refund policy

Return & Refund Policy

Last updated: October 2026

This policy covers retail gear and equipment purchased from Dive Arizona, in the shop or online. Scuba courses and group dive trips have their own terms, summarized at the bottom of this page and in full in our Terms of Service.

Gear Returns & Exchanges

To qualify for a return or exchange, every item must meet all of these conditions:

In original, undamaged packaging with all tags, manuals, and accessories included
Brand new and unused
Never used in or exposed to water
Accompanied by a receipt or proof of purchase
Returned within 30 days of purchase

Approved refunds are issued to the original payment method. All approved returns are subject to a 15% restocking fee, which is deducted before the balance is refunded. Please allow 3–5 business days for the refund to appear.

Wetsuits

Wetsuits must be returned with tags still attached and in original condition. Once a wetsuit has been worn on a dive, it is no longer eligible for return or exchange. No exceptions.

Non-Returnable Items

The following cannot be returned or exchanged under any circumstances:

Camera and imaging equipment (all camera sales are final)
eLearning codes and digital certification materials
Any item that has been submerged or shows signs of use
Special or custom orders
Sale and clearance items
Rental equipment (rental fees are non-refundable)

How to Return an Item

Bring the item to the shop with your original receipt within 30 days of purchase. Our team will inspect the item and, if approved, the 15% restocking fee will be deducted and the balance refunded to your original payment method.

If you placed your order online, email info@divearizona.com or call (480) 881-4013 before sending anything back, and we will tell you how to proceed. Please do not ship an item to us without contacting us first.

Any refund or exchange request outside of this policy requires additional approval. Contact info@divearizona.com for assistance.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, contact us right away at info@divearizona.com or (480) 881-4013 with your order number and a photo, and we will work with you on a fix.

Courses, E-Learning & Trips

Courses: All course fees are non-refundable. If you can no longer attend, contact us as early as possible and we will reschedule you, subject to availability. Two weeks’ notice is required to reschedule without a fee. E-learning codes are non-refundable once purchased, revealed, or accessed.
Group dive trips: All deposits and payments are non-refundable. Travel insurance is strongly recommended. If Dive Arizona cancels a trip for reasons within our control, you will receive a full credit toward a future Dive Arizona trip.

Full details are in Section 1 (Course Policy) and Section 3 (Group Dive Travel Policy) of our Terms of Service.